What we have achieved

 

Our many achievements include:

• Instrumental in identification, formulation and negotiation of successful merger
• Reviewed and implemented recommended structure of operations department.
• Introduced and developed continuous improvement culture into organisation, recognised by Housing Corporation as good practice and a positive move from Best Value approach.
• Led organisation's achievement of new Investors in People Standards.
• Operating costs in lower quartile and reduced annually
• Improvement across all KPI's year on year. KPI's in upper quartile
• Improved business awareness, performance analysis, financial control in housing
• Led a joined-up approach to customer involvement offering residents a flexible choice recognised by Housing Corporation as good practice.
• Inspired, coached and mentored staff through Quality Assessment Framework.
• Established and developed diverse portfolio of support schemes for the Group - National ex-offenders three-year pilot scheme for the Group. - Women's Refuge - Floating Support Scheme - Night Shelter - Direct Homeless Hostel - Cyber Café - Young peoples projects
• Set up project for people with learning difficulties, recognised as 'beacon' model by Hampshire County Council.
• Challenged operational approach to development ensuring clear targets, competitive bidding tactics and commercial approach to work.
• Member of the local development consortium. Major contribution to its approach to bidding which led to it gaining the largest allocation for the South East and being identified by the Corporation as leading best practice in the field
• Led organisation successfully through an Inspection